From One Service Centre to 35 Outlets: The Shivam Autozone Story

On 3 July 2011, Shivam Autozone began its journey with a single Maruti Suzuki Service Centre at Kandivali Industrial Estate, Charkop, Mumbai.

There was no showroom. No new-car display, and no line of new cars waiting for their first owners. It was a workshop where Shivam Autozone began. Just a workshop, a team and a belief that a lasting customer relationship begins with taking care of what a customer already owns.

Today, Shivam Autozone (India) Pvt. Ltd. is an authorised Maruti Suzuki dealership with 35 outlets across Mumbai, Thane and Palghar, spanning Maruti Suzuki ARENA, NEXA, Commercial and True Value, supported by its authorised service network. The business has grown to a team of more than 1,500 people and has served over 2 lakh families.

But the story of Shivam Autozone is not simply a story of expansion.

It is a story of starting with service, growing through relationships, and continuing to change with the customer.

An Award-Winning Maruti Suzuki Dealership, Now in Chembur

Shivam Autozone isn’t just any showroom. We’re proud to be the only dealership in the region to achieve the Royal Platinum Band at the Maruti Suzuki Dealer Conference 2026 — a recognition of excellence in sales, service, and customer satisfaction. We’ve also been recognised as Best Hybrid Performing Dealer at the national level, reflecting our expertise in advanced hybrid technology and sustainable mobility.

With outlets already trusted across Mumbai, Thane, and Palghar, including Kandivali, Andheri, Shahapur, Padgha, Boisar, Nalasopara, Wada, Talasari and Vikramgad, Chembur is our newest home, bringing that same legacy of trust closer to you.

You must have seen that many vehicles are gathering dust on the roadside or rusting in the garage. Such vehicles not only increase pollution but also occupy unnecessary space on the roads and in garages. That is why the government has created a fixed process to ensure such vehicles are scrapped properly.

About Shivam Autozone

Established in 2011, Shivam Autozone has spent more than 15 years serving customers across Mumbai, Thane, and Palghar.

Today, the group has grown to 35 outlets and has served 2 Lakh+ happy families/customers.

Its presence extends across multiple automotive businesses, including:

Maruti Suzuki Arena
Maruti Suzuki NEXA
Maruti Suzuki True Value
Maruti Suzuki Commercial Vehicles
Driving School

With a strong focus on customer experience and after-sales service, Shivam Autozone has built a network designed to support customers beyond the initial car purchase.

A Name With a Memory

Shivam Autozone carries a name that began with a memory.

The business was named in loving memory of the owners’ nephew, Shivam, who passed away before this journey began.

What started as a name became something much more enduring. For 15 years, Shivam has travelled with the business — across showrooms, workshops, teams, customers and milestones.

It is a name that continues to remind us of the values we wanted this journey to stand for: trust, relationships, warmth and service.

And perhaps that is what makes the story of Shivam Autozone a little different.

The name came from someone we wanted to remember.
The journey became something we wanted to build.
And fifteen years later, the name lives on through it.

Starting Where the Relationship Really Begins

Most dealerships begin with sales.

We started with service, because that is where an owner and a dealer spend most of their time together.

A car is bought once but brought in for care many times over the years.

Starting with service taught us something early: a customer relationship begins long before the first delivery and continues long after it.

That philosophy has remained an important part of Shivam Autozone’s journey — from its first workshop in Charkop to its network of showrooms and service centres across Mumbai, Thane and Palghar.

Building, Step by Step

2011 — Where It All Began

The Shivam Autozone journey began with its first dedicated Maruti Suzuki Autjorised Dealer Service Centre in Charkop, Kandivali.

2012 — A Flagship Takes Shape

We expanded with the opening of our multi-storey, multi-channel flagship at Lakshachandi Tower, Kandivali.

2020 — Four Channels, One Network

With the launch of our first Maruti Suzuki Commercial showroom in Andheri, Shivam Autozone completed its presence across the four Maruti Suzuki channels: ARENA, NEXA, Commercial and True Value.

2024 — National Recognition

We were recognised as the All-India Highest-Selling Dealer for the Grand Vitara Hybrid Variant for FY 2023–24.

2026 — A National Milestone

We received the FADA National Dealer Excellence Award for Unique Initiatives, adding another national recognition to the Shivam Autozone journey.

Where We Are Today

Today, Shivam Autozone operates 35 outlets across Mumbai, Thane and Palghar, supported by a network of 15 authorised service centres and a team of 1,500+ people.

Our presence stretches nearly 140 kilometres, from Chembur to Talasari on the Maharashtra–Gujarat border, serving customers across three districts: Mumbai, Thane and Palghar.

Over 15 years, more than 2 lakh families have been part of the Shivam Autozone journey.

Our network brings together:

- Maruti Suzuki ARENA — family car sales
- Maruti Suzuki NEXA — premium car sales
- Maruti Suzuki Commercial — commercial vehicles sales
- Maruti Suzuki True Value — certified pre-owned cars
- Authorised Maruti Suzuki Dealer Service Centres
- Insurance and Finance
- Accessories and other automotive services

Maruti Suzuki Driving School

You can explore our Maruti Suzuki showroom and outlet locations, book a visit at one of our authorised Maruti Suzuki service centres, or learn more about the people and story behind the brand on our About Us page.

Still Living the Change

The automotive industry has changed dramatically since 2011.

From the way people buy and service cars to the growing shift towards hybrids, electric vehicles and new forms of mobility, the journey has continued to evolve.

So have we.

Our tagline, “Live The Change,” reflects that mindset — staying open to what is changing, while holding on to what should never change: the importance of customers, relationships and service.

The full story of our milestones, recognitions and memories can be explored on our 15 Years of Shivam Autozone: A Journey of Trust & Change page.