Designation – Workshop Manager

This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Experience – Automobile Diploma of 3 years full-time is required.
Experience in said position for at least 2 years.

Location – Andheri East, MIDC, Mumbai

Key Accountabilities:

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
• Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
• Ensure supplies are ordered for each job.
• Assist with quoting, project management, materials purchasing, and quality checks.
• Ensure correct job numbers are used and that time records are correct.
• Provide oversight and check job estimates
• Manage inward goods, checking quantities, dispatching goods and receipting invoices.
• Regularly report progress on each job and quickly communicate delays or concerns with the Director – Operations. Report on manpower overruns or shortfalls.
• Act as a technical adviser on key projects and other areas of the business as requested.
• Work with the Director – Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
• Identify client’s needs and explain/demonstrate AMS’s services to them, which may involve technical descriptions of products and the way they may be used.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action.
• Develop and implement systems to record, file, and store information pertaining to client inquiries.
• Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved. Work with apprentices and semi-skilled staff to role model appropriate technical skills.
• Skills and Experience:
• Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.
• Strong interpersonal skills.
• Project management experience.
• People management skills.
• Quality and productivity focussed.
  
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