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Start Your Career at Shivam Autozone
If you’re crazy passionate about cars, if hard work is your fuel & determination is what drives you, then we’re looking for you.
Pursue your passion for auto industry with us and grow as much and as fast as you can. We encourage innovative thinking coupled with proactive approach.
At Shivam Autozone, it is all about team work in an energetic and cheerful environment.
Come, Live the change with us!
Job Openings & Careers With Us
Telemarketing Team Leader
Designation – Telemarketing Team Leader
Job Title: Telemarketing Team Leader – Used Car Sales
Role Summary:
The Telemarketing Team Leader – Used Car Sales is responsible for leading and motivating a team of telemarketers to generate leads, book showroom or test drive appointments, and support the overall sales process of pre-owned vehicles. This role demands strong leadership, sales acumen, and the ability to handle customer objections related to used vehicle quality, price, and warranty.
Key Responsibilities:
Team Leadership & Coaching
Supervise a team of telemarketers, ensuring daily targets and call quality standards are met
Conduct onboarding, sales training, and regular upskilling sessions focused on used car features, pricing, and financing
Lead by example with proactive call handling and objection resolution
Telemarketing Operations
Manage daily calling schedules and lead distribution
Drive outbound campaigns to follow up with leads from online portals, website inquiries, trade-ins, or previous customers
Develop scripts and rebuttals tailored to used car sales, addressing concerns like vehicle history, mileage, or condition
Sales Coordination & Lead Management
Work closely with the Used Car Sales Manager to prioritize high-potential leads
Ensure accurate CRM updates, proper follow-ups, and appointment confirmations
Monitor lead-to-show and show-to-sale conversion rates and optimize the process
Reporting & Optimization
Track daily, weekly, and monthly KPIs for individual agents and the team
Analyze performance data to identify trends, training needs, or process improvements
Submit regular performance reports to senior management
Customer Interaction & Quality Control
Monitor calls for quality assurance and compliance
Handle escalations professionally and ensure customer satisfaction
Skills & Qualifications:
2+ years of experience in telemarketing or inside sales, preferably in the automotive industry or used car market
Proven experience in leading or mentoring a sales team
Excellent communication, persuasion, and problem-solving skills
Familiarity with used car inventory systems, CRM platforms (e.g., AutoRaptor, VinSolutions)
Understanding of vehicle valuation, financing options, and after-sales services
Strong organizational and time-management skills
Assistant Telemarketing Team Leader
Job Title: Assistant Telemarketing Team Leader
Role Summary:
The Assistant Telemarketing Team Leader supports the Telemarketing Team Leader in overseeing daily telemarketing operations, mentoring staff, and ensuring lead generation targets are met. This role bridges the gap between frontline telemarketing agents and upper management, providing both operational support and leadership in the sales process of automobiles (new or used).
Key Responsibilities:
Team Support & Supervision
Assist the Team Leader in supervising telemarketing staff
Monitor agent performance and provide real-time support during calls
Step in to lead the team during the absence of the Team Leader
Operational Execution
Help manage daily outbound call schedules and ensure leads are followed up promptly
Support the creation and refinement of call scripts, rebuttals, and lead handling processes
Track daily activities and ensure CRM data is updated accurately
Lead Management
Work with the sales department to prioritize hot leads and customer follow-ups
Ensure appointment confirmations and rescheduling are handled efficiently
Help resolve common lead objections and improve conversion strategies
Reporting & Quality Assurance
Assist in tracking individual and team KPIs such as call volume, appointment rates, and conversions
Conduct spot checks of call quality and suggest improvements
Report key issues or trends to the Team Leader for further action
Training & Coaching
Participate in training new telemarketers on systems, sales techniques, and dealership processes
Provide constructive feedback and peer support to improve team performance
Skills & Qualifications:
1–2 years of experience in telemarketing or inside sales, ideally in the automobile or retail industry
Experience mentoring or supervising small teams (even informally)
Good understanding of CRM systems and call center tools
Strong communication, organization, and motivational skills
Basic knowledge of automobile models, financing, and dealership operations (used or new cars)
Customer Care Manager – Automobile Sales
Job Title: Customer Care Manager – Automobile Sales
Location: Mumbai, Maharashtra
Experience Required: 3–5 years in customer service or sales support, preferably in the automobile industry
Languages:
Fluency in English and Hindi
Proficiency in regional languages is advantageous
Key Responsibilities:
Customer Interaction & Complaint Resolution
Address and resolve customer complaints related to vehicle performance, service quality, warranty issues, and delivery
Escalate complex issues to the appropriate departments when necessary
Sales Support
Assist the sales team by managing customer inquiries
Provide product information and support the overall sales process
Customer Satisfaction Monitoring
Track customer feedback via surveys, reviews, and direct interactions
Identify trends and areas of improvement, and report key metrics to management
Post-Sale Follow-up
Contact new car owners post-purchase to ensure satisfaction
Provide information on maintenance, warranty, and vehicle features
Service Appointment Coordination
Schedule and coordinate service appointments
Communicate effectively with the service department for smooth operations
Customer Relationship Building
Build rapport with customers through personalized communication
Proactively address concerns and identify cross-selling opportunities
Dealer & Service Network Collaboration
Work with dealerships and service centers to maintain high customer service standards
Training & Development
Train customer service representatives on product knowledge and customer service techniques
Share best practices for handling complaints and improving service
Process Improvement
Analyze customer feedback to identify gaps in the customer care process
Recommend and implement improvements for better customer experience
Reporting & Analysis
Generate reports on customer satisfaction, KPIs, and service trends
Support management in strategic decision-making with insights
Required Skills:
Excellent verbal and written communication skills
Strong analytical thinking and conflict resolution abilities
Detail-oriented with good organizational and time-management skills
Proficiency in CRM systems and customer service tools
Knowledge of sales processes and ability to support sales team goals
Desirable Attributes:
A customer-first mindset and ability to anticipate customer needs
Strong collaboration skills with sales and service departments
Flexibility to adapt to changing customer expectations and industry dynamics
Basic understanding of automotive products and technology
Digital Desk Executive
Designation – Digital Desk Executive
* Check and forward leads to respective channels and verticals on whatsapp and mail
* Assigning Sales leads on ZOHO CRM and check lead updation
* Check Mails and forward relevant mails to respecive departments
* Check and take reverts on forwarded leads
* Maintaining all channel and Vertical wise lead data in excel for all Marketing Sources
* Updating feedbacks in respective data excel sheets
* Attending Incoming call leads on Marketing AI number and forward if there any enquiry.
Reports
*Source / Outlet Wise /Model Report
* Weekly Channel/Vertical Wise Webex Report
* Source Lead Performance Report
* Spends Reports
Digital Assets
*Checking the Company’s Outlet-wise Microsites (Websites)
*Checking GMB pages
*Checking Virtual Numbers
*Checking Source Wise Portals
*Checking the Company’s all Outlet Hotline Numbers
Job Location-Â Malad/Â Andheri
Workshop Manager
Designation – Workshop Manager
This position will manage and lead a team of people in allocating workload and managing the day-to-day operations in the workshop. It requires the job holder to co-ordinate resources and liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard.
Experience – Automobile Diploma of 3 years full-time is required.
Experience in said position for at least 2 years.
Locations- Andheri/ Malad/ Kandivali/ Boisar/ Wada/ Nalasopara/
Key Accountabilities:
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day-to-day operations.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
Assist with quoting, project management, materials purchasing, and quality checks. - Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates
Manage inward goods, checking quantities, dispatching goods and receipting invoices. - Regularly report progress on each job and quickly communicate delays or concerns with the Director – Operations.
- Report on manpower overruns or shortfalls.
Act as a technical adviser on key projects and other areas of the business as requested. - Work with the Director – Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Identify client’s needs and explain/demonstrate AMS’s services to them, which may involve technical descriptions of products and the way they may be used.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with the team to identify an appropriate course of action. - Develop and implement systems to record, file, and store information pertaining to client inquiries.
- Identify staff that require ongoing training and implement training opportunities to ensure their skills are improved.
- Work with apprentices and semi-skilled staff to role model appropriate technical skills.
Skills and Experience: - Engineering Trade Qualification preferably Fitter Turner or Fitter Welder or equivalent.
- Strong interpersonal skills.
- Project management experience.
- People management skills.
- Quality and productivity focussed.
Sales Consultant (Commercial & Personal Segment)
Qualification – Graduate
Experience: – 1 year experience in sales is mandatory. Preferably from 2 wheeler / Car Dealership
Location:Â Boisar, Chembur, Kandivali, Nalasopara, Talasari.
Willing to work in car sales passenger or commercial segment.
Should have a driving license and Excellent Communication Skills.
Telecaller / CRE (Service)
Qualification:
Graduate
Experience:
*1 year as Telecaller
Should have Excellent Communication Skills
Start Your Career at Shivam Autozone and come, Live the change with us!
Service Advisor & Bodyshop Advisor
Qualification:
3 years Automobile Diploma Mandatory
experience:
1 year as Service Advisor or Bodyshop Advisor
Start Your Career at Shivam Autozone and come, Live the change with us!
Relationship Manager (RM)
Competency Required:
- Result Oriented
- Team Player
- Good Product Knowledge & flair for the Automobile Industry
- Preferably having Operational Knowledge on Retail Finance, Insurance, Exchange etc.
- Excellent Communication & Selling Skills
- Customer Centric
- Valid car driving license is compulsory
Background:
Worked as a sales consultant, interacting face to face with customers
Industry : Automobile / Retail / Hospitality / Aviation / Service Industry etc.
Experience:
Minimum 2+ years
Qualification:
Min. Graduation
Start Your Career at Shivam Autozone and come, Live the change with us!
